Shipping & Returns
We offer three kinds of shipping:
Picking up points by Zásilkovna – selection of branch by e-mail
Customer’s address delivery
Pickup store in Jugoslávská 567
To ensure your items are ready, you can contact us prior to your arrival:
Email: [email protected]
Praha, Czech Repubblic
RETURN & EXCHANGE POLICY
By ordering products on the online store, you agree to be bound by our Exchange & Returns Terms.
1. Exchange Policy
Unfortunately, we do not perform any product exchanges. If you prefer the product in another colour or size, please make a new order.
2. Return Policy
Please note we do not accept return of products that are:
- Damaged by abuse, negligence, worn, altered, washed (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
- Damaged by misuse or activities other than the intended purpose
We will only accept return of products with genuine manufacturing defects.
Local Returns Policy:
- All returns must include a completed Merchandise Return Form (Please note that returns without a completed MRF will be subjected to delays). No returns will be accepted without assigned return form.
- In accordance with the provisions of Section 1829 of the Civil Code, the buyer has the right to withdraw from the purchase contract within fourteen (14) days of receipt.
- Product must be in their original packaging and not be worn, altered, or washed.
- Product must have the original hang tags and labels attached.
- Please note that Local Delivery charges are not refundable.
- Sale items cannot be returned.
- Return fees are at the Customer’s costs and the products are transported under his responsibility. Upon exercise of this statutory right of withdrawal, Purelifepraha will refund the Customer within 14 days.